PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Coupon Codes and Promotions
Coupon codes and promotions can be cancelled at any time without prior notice. Coupon codes or promotions do not apply to special or customized items.
Shipping Charges and Tax
Prices shown on the site do not include sales tax or shipping and handling charges, if applicable. BestPoolShop.com will collect, and the customer is responsible to pay for, sales and all other taxes associated with the order.
Please inspect all items for damages or correctness of the items ordered upon delivery. BestPoolShop.com is NOT RESPONSIBLE for any damages. Damages must be reported to the carrier at the time of delivery.
Products ordered must be checked by the customer for correctness. In case of receiving incorrect items for the order, the product received should not be used and the customer should report BestPoolShop.com about receiving a wrong product. DO NOT USE THE PRODUCT if it is incorrect for the order. BestPoolShop.com shall not be liable for any special or consequential damages that are caused by the incorrect item received by customer.
This site and the products on this site are provided “as is” and without warranties of any kind from BestPoolShop.com, whether express or implied. To the fullest extent permissible pursuant to applicable law, BestPoolShop.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BestPoolShop.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BestPoolShop.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
BestPoolShop.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BestPoolShop.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a BestPoolShop.com product is mistakenly listed at an incorrect price, BestPoolShop.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BestPoolShop.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and processed. If a credit card has already been charged for the purchase and your the is cancelled, BestPoolShop.com shall issue a credit to your credit card account in the amount of the incorrect price.
BestPoolShop.com may provide product information, including technical information, specifications, recommendations, literature, and other information and materials(collectively “Product Information”) for customer’s convenience. The accuracy or completeness of Product Information is not guaranteed and is subject without notice. Customer is solely responsible for evaluating and selecting Products and determining whether each Product is fit for a particular purpose and suitable for Customer’s use and method of application.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BestPoolShop.com without notice at any time, for any reason. The provisions relating to Shipping, Return Policy, Shipping Charges and Tax, Delivery Terms, Warranty Disclaimer, Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
BestPoolShop.com may deliver a notice to you through e-mail, a general notice on the site, or by other reliable method to the address you have provided to BestPoolShop.com.
Use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of BestPoolShop.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of BestPoolShop.com products) must be commenced within one (1) year after the claim or cause of action arises. BestPoolShop.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BestPoolShop.com may assign its rights and duties under this Agreement to any party at any time without notice.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BestPoolShop.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Unless otherwise stated, the entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of BestPoolShop.com. All other site content is licensed by, or used with the permission of the original copyright holder. The collective work includes works that are licensed to BestPoolShop.com. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BestPoolShop.com or purchasing BestPoolShop.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BestPoolShop.com or to purchase BestPoolShop.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BestPoolShop.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
These databases are property of their respective owners.
All trademarks, service marks and trade names of BestPoolShop.com used in the site are trademarks or registered trademarks of BestPoolShop.com
BestPoolShop.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BestPoolShop.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BestPoolShop.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to BestPoolShop.com in its sole discretion.
You agree to indemnify, defend, and hold harmless BestPoolShop.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, BestPoolShop.com may link to sites operated by third parties. However, even if the third party is affiliated with BestPoolShop.com, BestPoolShop.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BestPoolShop.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BestPoolShop.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
The Information We Collect
When you visit BestPoolShop.com you provide us with two types of information: personal information you knowingly choose to disclose that is collected by us and Web Site use information collected by us as you interact with our Web Site.
When you register with BestPoolShop.com, you provide us with certain personal information, such as your name, your email address, your telephone number, your address, and any other personal or preference information that you provide to us.
When you enter BestPoolShop.com, we collect your browser type and IP address. This information is gathered for all BestPoolShop.com visitors. In addition, we store certain information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. These cookies terminate once the user closes the browser. By default, we use a persistent cookie that stores your login ID (but not your password) to make it easier for you to login when you come back to BestPoolShop.com . You can remove or block this cookie using the settings in your browser if you want to disable this convenience feature.
Any improper collection or misuse of information provided on BestPoolShop.com is a violation of the BestPoolShop.com Terms of Service and should be reported to info@BestPoolShop.com .
If you choose to use our invitation service to tell a friend about our site, we will ask you for information needed to send the invitation, such as your friend’s email address. We will automatically send your friend a one-time email or instant message inviting him or her to visit the site. BestPoolShop.com stores this information to send this one-time invitation, to register a friend connection if your invitation is accepted, and to track the success of our referral program. Your friend may contact us at info@BestPoolShop.com to request that we remove this information from our database.
We may be required to disclose user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We do not reveal information until we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. Additionally, we may share account or other information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the BestPoolShop.com service or using the BestPoolShop.com name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies.
We reserve the right to refuse service to anyone
Most orders will be processed within 1 business day. Holidays, Saturdays and Sundays are not considered business days.
Delivery business days shown during the checkout are estimated. Actual delivery time may vary.
Shipping costs are only estimated for continental US. At this time we do not support international shipments.
Hawaii and some rural locations may require additional delivery time and additional charges.
BestPoolShop.com is not responsible for shipping or other delays caused by events beyond our control.
Orders may require signature delivery confirmation. To release the signature requirement, please contact us before your order is shipped.
If the package/order is returned, because no signature was obtained from the customer, it will be considered a returned package from the customer and a minimum 20% restocking fee will be applied upon receipt of the returned package/order.
Please do not return without authorization from BestPoolShop.com. Any return without authorization will not be refunded.
All products must be returned in original, UNUSED, NEW condition with original packaging, accessories, and paperwork (i.e. owners manual, warranty card, etc.).
All returned items are subject to an inspection.
Orders must be returned within 30 days of delivery date. The delivery date is determined by the tracking information provided.
The customer must obtain an RMA (return merchandise authorization) by filling out and submitting the Return Request Form.
There will be a minimum 20% restocking fee applied to all qualified returns.
Shipping and handling charges are non-refundable.
The customer is responsible for return shipping costs. We recommend shipping via an insured, trackable method.
Items must be returned in the original box and/or packaging with a copy of the original invoice.
Once a returned item is received and inspected, a refund will be processed and a credit will be applied to the original method of payment within 7-10 business days.
We do not accept returns on certain items such as paint, chemicals, electrical components, discontinued, or custom-made products. Other items may not be returnable, and they are specified on the item webpage.
Out of policy returns will not be refunded and returned items/packages will be discarded without notice to the shipper/customer.
Please ensure that you find our policy agreeable before making your purchase.
Undelivered and Returned Orders
If the shipping carrier returns an item to us because it was refused or undeliverable at the address provided or if the customer is unable to sign for the package and receive it, a 20% restocking fee will be applied and a round trip shipping cost will be charged for the the order.
Order Cancellation Policy
An order can be cancelled only if a customer submits an order cancellation request and if the order has not been shipped yet.
To cancel an unshipped order please submit Order Cancellation Request.
There will be a 6% cancellation fee applied to all cancelled orders.
Local Pickup lets you buy qualifying items online and pick them up from our location.
During checkout, type LOCAL PICKUP in “Order notes” box. Place your order and wait to receive a “Ready for pickup” e-mail. (This is a separate e-mail from your order confirmation.)
Bring your ID, credit card, and order number to the store and pick up your items.
Only person who submitted the order can pickup.