PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or our local store.
We reserve the right to refuse service to anyone
Shipping Policy
Most orders will be processed within 1 business day. Holidays, Saturdays and Sundays are not considered business days.
Delivery business days shown during the checkout are estimated. Actual delivery time may vary.
Shipping costs are only estimated for continental US. At this time we do not support international shipments.
Hawaii and some rural locations may require additional delivery time and additional charges.
BestPoolShop.com is not responsible for shipping or other delays caused by events beyond our control.
Orders may require signature delivery confirmation. To release the signature requirement, please contact us before your order is shipped.
If the package/order is returned by a carrier, because no signature was obtained from the customer, or due to a wrong/undeliverable shipping address provided by the customer, it will be considered a returned package from the customer and a minimum 20% restocking fee will be applied upon receipt of the returned package/order and a return shipping cost will be deducted as well.
Return Policy
Please do not return without authorization from BestPoolShop.com. Any return without authorization will not be refunded.
All products must be returned in original, UNUSED, UNINSTALLED, BRAND NEW condition with original packaging, accessories, and paperwork (i.e. owners manual, warranty card, etc.).
All returned items are subject to an inspection.
Orders must be returned within 30 days of delivery date. The delivery date is determined by the tracking information provided.
The customer must obtain an RMA (return merchandise authorization) by filling out and submitting the Return Request Form (click here).
There will be a minimum 20% restocking fee applied to all qualified returns.
Shipping and handling charges are non-refundable.
The customer is responsible for return shipping costs. We recommend shipping via an insured, trackable method.
Items must be returned in the original box and/or packaging with a copy of the original invoice.
Once a returned item is received and inspected, a refund will be processed and a credit will be applied to the original method of payment within 7-10 business days.
We do not accept returns on certain items such as paint, chemicals, electrical components, discontinued, or custom-made products. Other items may not be returnable, and they are specified on the item webpage.
Multipack orders must be returned complete to qualify for a refund.
Out of policy returns will not be refunded and returned items/packages will be discarded without notice to the shipper/customer.
Please ensure that you find our policy agreeable before making your purchase.
Defective Items
We only ship brand new products. As mentioned earlier, items that have been used or installed are not eligible for returns. If you believe your product is defective, please review the manufacturer’s warranty and contact them for support or a replacement. If you need assistance finding the manufacturer’s information, feel free to email us and we will be happy to help.
Undelivered and Returned Orders
If the shipping carrier returns an item to us because it was refused or undeliverable at the address provided or if the customer is unable to sign for the package and receive it, a 20% restocking fee will be applied and a round trip shipping cost will be charged for the the order.
Order Cancellation Policy
An order can be cancelled only if a customer submits an order cancellation request and if the order has not been shipped yet.
To cancel an unshipped order please submit Order Cancellation Request (click here).
There will be a 6% cancellation fee applied to all cancelled orders.
Local Pickup – In Store Pickup from Pasadena, CA
Local Pickup lets you buy qualifying items online and pick them up from our location (click here) .
Pick up your order directly from our store located in Pasadena, CA. We will notify you once your order is ready for pickup.
Instructions for Pickup:
1. During checkout, select In Store Pickup from Pasadena, CA as your shipping option.
2. Place your order and wait for the “Ready for Pickup” email (this is separate from your order confirmation). Orders are usually ready within 2 business hours.
3. Bring the following to the store: A valid photo ID, The credit card used for the purchase, Your order number
Important Information:
-Pickup Window: We will hold your order for 7 days after sending the “Ready for Pickup” email.
-If your order is not picked up within 7 days, it will be canceled, and a 20% restocking fee will be applied. The remaining balance will be refunded.
-Only the person who placed the order is authorized to pick it up.
Coupon Codes and  Promotions
Coupon codes and promotions can be cancelled at any time without prior notice. Coupon codes or promotions do not apply to special or customized items.
Shipping Charges and TaxÂ
Prices shown on the site do not include sales tax or shipping and handling charges, if applicable. Best Pool Shop will collect, and the customer is responsible to pay for, sales and all other taxes associated with the order.
Delivery Terms
Please inspect all items for damages or correctness of the items ordered upon delivery. Best Pool Shop is NOT RESPONSIBLE for any damages. Damages must be reported to the carrier at the time of delivery.
Products ordered must be checked by the customer for correctness. In case of receiving incorrect items for the order, the product received should not be used and the customer should report Best Pool Shop about receiving a wrong product. DO NOT USE THE PRODUCT if it is incorrect for the order. Best Pool Shop shall not be liable for any special or consequential damages that are caused by the incorrect item received by customer.
Warranty Disclaimer
This site and the products on this site are provided “as is” and without warranties of any kind from Best Pool Shop, whether express or implied. To the fullest extent permissible pursuant to applicable law, Best Pool Shop disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Best Pool Shop does not guarantee that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Best Pool Shop makes no warranties or representations regarding the accuracy, adequacy, usefulness, timeliness, reliability, or completeness of the materials on this site.
Manufacturer Warranties: Some manufacturers limit or do not honor warranties for products purchased online. It is the buyer’s sole responsibility to verify with the manufacturer whether the product purchased from Best Pool Shop is eligible for a manufacturer warranty. Best Pool Shop does not guarantee that any product purchased through this site will be covered under the manufacturer’s warranty. By purchasing from Best Pool Shop, the buyer acknowledges that they have conducted their own research regarding warranty coverage and agree that Best Pool Shop is not responsible for any limitations, exclusions, or denials of manufacturer warranties.
Product Installation and Usage of Products
By purchasing and/or using products from Best Pool Shop, you acknowledge and agree to the following terms and conditions:
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Compliance with Laws and Regulations:
Customers are solely responsible for ensuring that the installation and use of any product purchased from Best Pool Shop comply with all applicable local, state, and federal laws, regulations, and codes. Failure to adhere to these legal requirements may result in product malfunction, legal consequences, or voided warranties. Best Pool Shop assumes no responsibility for any non-compliance with applicable laws or regulations.
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Manufacturer’s Directions:
Products must be installed and used strictly in accordance with the manufacturer’s directions, guidelines, and specifications provided with the product. It is the customer’s responsibility to thoroughly read and understand these instructions before installation or use. If instructions are not provided with the product, the customer must contact the manufacturer directly for guidance.
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Safety Precautions:
The manufacturer’s directions include critical safety precautions that must be followed to ensure the proper and safe functioning of the product. Failure to follow these instructions may result in personal injury, property damage, or other hazards. Customers are required to adhere to all safety regulations applicable in their jurisdiction.
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Professional Installation Requirements:
Some products may require installation by a licensed professional (e.g., electricians, plumbers, certified pool technicians) per legal requirements or manufacturer recommendations. Customers must verify whether professional installation is required and hire a qualified professional when necessary. Best Pool Shop is not responsible for any issues arising from improper installation or the failure to use a licensed installer when required by law or manufacturer guidelines.
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Warranty Conditions:
Any warranty provided by the manufacturer is contingent upon the product being installed and used according to their guidelines and applicable laws. Failure to comply may result in the warranty being voided. Customers should review the manufacturer’s warranty terms for further details.
Limitation of Liability
Best Pool Shop shall not be held responsible or liable for any damages, losses, injuries, fines, legal consequences, or liabilities resulting from:
- Non-compliance with local, state, or federal laws and regulations related to the installation, use, or maintenance of products.
- Failure to follow the manufacturer’s installation guidelines, safety precautions, or warranty conditions.
- Use of unlicensed or unqualified individuals for installation where a certified professional is required by law or manufacturer policy.
- Misuse, improper installation, or negligent handling of products purchased from Best Pool Shop.
By purchasing from Best Pool Shop, you acknowledge that you assume all risks associated with the installation and use of the product and agree to indemnify and hold Best Pool Shop harmless against any claims, damages, fines, or liabilities resulting from non-compliance.
Typographical Errors
In the event that a Best Pool Shop product is mistakenly listed at an incorrect price, Best Pool Shop reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Best Pool Shop reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and processed. If a credit card has already been charged for the purchase, Best Pool Shop shall issue a credit to your credit card account in the amount of the incorrect price paid.
Best Pool Shop may provide product information, including technical information, specifications, recommendations, literature, and other information and materials(collectively “Product Information”) for customer’s convenience. The accuracy or completeness of Product Information is not guaranteed and is subject without notice. Customer is solely responsible for evaluating and selecting Products and determining whether each Product is fit for a particular purpose and suitable for Customer’s use and method of application.
Term Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Best Pool Shop without notice at any time, for any reason. The provisions relating to Shipping, Return Policy, Shipping Charges and Tax, Delivery Terms, Warranty Disclaimer, Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Best Pool Shop may deliver a notice to you through e-mail, a general notice on the site, or by other reliable method to the address you have provided to BestPoolShop.com.
Miscellaneous
Use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Best Pool Shop products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Best Pool Shop products) must be commenced within one (1) year after the claim or cause of action arises. BestPoolShop.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Best Pool Shop may assign its rights and duties under this Agreement to any party at any time without notice.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Best Pool Shop or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Copyright
Unless otherwise stated, the entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Best Pool Shop or product manufacturers. All other site content is licensed by, or used with the permission of the original copyright holder. The collective work includes works that are licensed to Best Pool Shop. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Best Pool Shop or purchasing Best Pool Shop products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Best Pool Shop or to purchase Best Pool Shop products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BestPoolShop.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
These databases are property of their respective owners.
Trademarks
All trademarks, service marks and trade names of Best Pool Shop used in the site are trademarks or registered trademarks of the product manufacturers or Best Pool Shop
Participation Disclaimer
Best Pool Shop does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Best Pool Shop is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Best Pool Shop reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Best Pool Shop in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless BestPoolShop.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Best Pool Shop may link to sites operated by third parties. However, even if the third party is affiliated with BestPoolShop.com, Best Pool Shop has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BestPoolShop.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Best Pool Shop seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
The Information We Collect
When you visit Best Pool Shop you provide us with two types of information: personal information you knowingly choose to disclose that is collected by us and Web Site use information collected by us as you interact with our Web Site.
When you register with BestPoolShop.com, you provide us with certain personal information, such as your name, your email address, your telephone number, your address, and any other personal or preference information that you provide to us.
When you enter BestPoolShop.com, we collect your browser type and IP address. This information is gathered for all Best Pool Shop visitors. In addition, we store certain information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. These cookies terminate once the user closes the browser. By default, we use a persistent cookie that stores your login ID (but not your password) to make it easier for you to login when you come back to Best Pool Shop . You can remove or block this cookie using the settings in your browser if you want to disable this convenience feature.
Any improper collection or misuse of information provided on Best Pool Shop is a violation of the Best Pool Shop Terms of Service and should be reported to https://bestpoolshop.com/contact-us/Â .
If you choose to use our invitation service to tell a friend about our site, we will ask you for information needed to send the invitation, such as your friend’s email address. We will automatically send your friend a one-time email or instant message inviting him or her to visit the site. Best Pool Shop stores this information to send this one-time invitation, to register a friend connection if your invitation is accepted, and to track the success of our referral program. Your friend may contact us at https://bestpoolshop.com/contact-us/Â to request that we remove this information from our database.
We may be required to disclose user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We do not reveal information until we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. Additionally, we may share account or other information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Best Pool Shop service or using the Best Pool Shop name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies.
Email subscription / Email Privacy Policy
By providing your email at the checkout submitting it to us, you agree to subscribing to our email newsletters. This authorization governs the use of your email address and personal information for the purpose of receiving marketing communications, updates, and other relevant content from Best Pool Shop. Please carefully review the following terms and conditions to understand your rights and responsibilities as a subscriber.
1.Consent to Receive Emails
By subscribing to our email list, you grant us explicit permission to send you emails containing promotional content, news, offers, and other information related to our products, services, and the topics of interest you have indicated. You understand that these emails may be sent to the email address you provide during the subscription process.
2. Opt-Out and Unsubscribe
At any time, you have the right to opt-out and unsubscribe from our email list. This can be done by following the unsubscribe instructions provided in the emails we send you or by contacting our customer support team. We will promptly honor your request and cease sending you marketing emails.
3. Privacy and Security
We are committed to safeguarding your personal information and email address. Your data will be used in compliance with our Privacy Policy, which you can review separately on our website. We do not share or sell your information to third parties for marketing purposes without your explicit consent.
4. Frequency and Content
We will make our best efforts to manage the frequency and content of the emails we send to ensure that they remain relevant and valuable to you. However, we reserve the right to make changes, updates, or modifications to our email subscriptions without notice.
5. Termination of Email Subscription
We reserve the right to terminate or suspend your email subscription at our discretion if we suspect a breach of these terms and conditions, or for any other reason deemed necessary by Best Pool Shop.
By subscribing to our email newsletters, you acknowledge that you have read, understood, and agreed to these terms and conditions. We recommend that you regularly review this page to stay informed about any updates or changes to our email subscription authorization. If you have any questions or concerns, please contact our customer support team for assistance.
SMS subscription / SMS Privacy Policy
By providing your phone number at the checkout or submitting it to us, you agree to subscribing to our SMS newsletters. This authorization governs the use of your phone number and personal information for the purpose of receiving marketing communications, updates, and other relevant content from Best Pool Shop. Please carefully review the following terms and conditions to understand your rights and responsibilities as a subscriber.
1. Consent to Receive SMS
By subscribing to our SMS list, you grant us explicit permission to send you SMS messages containing promotional content, news, offers, and other information related to our products, services, and the topics of interest you have indicated. You understand that these messages may be sent to the phone number you provide during the subscription process.
2. Opt-Out and Unsubscribe
At any time, you have the right to opt-out and unsubscribe from our SMS list. This can be done by following the unsubscribe instructions provided in the messages we send you or by contacting our customer support team. We will promptly honor your request and cease sending you marketing messages.
3. Privacy and Security
We are committed to safeguarding your personal information and phone number. Your data will be used in compliance with our Privacy Policy, which you can review separately on our website. We do not share or sell your information to third parties for marketing purposes without your explicit consent.
4. Frequency and Content
We will make our best efforts to manage the frequency and content of the SMS messages we send to ensure that they remain relevant and valuable to you. However, we reserve the right to make changes, updates, or modifications to our SMS subscriptions without notice.
5. Termination of SMS Subscription
We reserve the right to terminate or suspend your SMS subscription at our discretion if we suspect a breach of these terms and conditions, or for any other reason deemed necessary by Best Pool Shop.
By providing us your phone number or subscribing to our SMS list, you acknowledge that you have read, understood, and agreed to these terms and conditions. We recommend that you regularly review this page to stay informed about any updates or changes to our SMS subscription authorization. If you have any questions or concerns, please contact our customer support team for assistance.
